SHIPPING AND RETURNS
Free Shipping for orders over £100 *for retail orders processed via our website to UK mainland addresses only.
Standard shipping charge to UK mainland addresses of £3.95 per order for orders below £100. This is a fully traceable and insured service with UPS.
Shipping charges vary for all outside UK mainland addresses. Please ensure you check your local state tax codes and tariffs as all orders shipped abroad may incur additional taxes and local charges which are the sole responsibility of the customer to pay in full.
DISPATCH AND DELIVERY
Dispatch: We’ll do our absolute best to dispatch your order within 48 hours.
UK –Once we’ve dispatched your order it takes 3 to 5 working days to arrive.
Ireland – Once dispatched, it takes 5 to 10 working days to arrive
REFUNDS, EXCHANGES AND RETURNS
You’re free to cancel and return your order – though of course we hope you’ll never need to!
Under the UK’s Distance Selling Regulations, you’ve got 7 working days (that’s from the day after you receive your order) to cancel your order with us. You can do this by sending us an email with your order number at email@example.com. You will then need to complete the returns form that comes with your order and send it with the returned goods, at your own cost, if you’ve already received it. Once your order’s back with us, we’ll give you a full refund. Delivery charges are non-refundable except where goods are faulty or wrongly sent. We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost in transit.
When returning an order all items will need to be in the same condition they were in when we sent them to you. We’ll happily send you a refund on any items that haven’t been opened and used, in fully resalable condition. We reserve the right to refuse a refund on the item, or deduct a percentage of the original selling price from the refund amount. We hope you understand.
Here’s the address to send your returned products to:
RETURNED GOODS, Tinker Tailor, 180A Regents Park Road, London, N3 3HR, England
It can take up to 15 working days for your return to arrive with us, depending on which country you’re sending it from. Once we have your return, we’ll check the products and process your refund within 10 working days and we’ll email you to let you know when it’s all done.
Hopefully we have made returning your items simple, however if you have any further questions regarding the return of your item or have any feedback that would make your shopping experience easier please do not hesitate to contact us on firstname.lastname@example.org.